General Questions

What is Altenew’s angel policy?

How long does it take for my order to ship?

Where can you ship orders?

We can ship everywhere internationally and all 50 states of the USA.

What is your return policy?

You can find details on our return policy here.

How long does it take for products to be restocked?

Items usually take 2-3 weeks to be back in stock. We work hard to get them as soon as we can so we can serve our customers right away.

Will you have more coordinating dies for your stamp sets?

Yes! We hope to release as many coordinating dies as we can for our current stamp sets.

Will there be refills for the ink pads?

Yes! Our re-inkers will be released on September!

How do I become a wholesale customer?

You can find out more information on becoming our wholesale partner by contacting us here.


Crafting Questions

How do we line up images for the layering stamp sets?

I am not getting good stamping impressions. What could be the reason?

How do I clean a stamp after each use?

Some people like to use a clean water and a simple dish soap. After cleaning them with a mild soap, you can dry them on a paper towel to get the stickiness back.

You can also use a stamp cleaner along with a scrubber. There are many choices in the market that you can shop for, so you may try a few of them to see what you like the best.

How can I remove a stain on a stamp?

Please note that high quality clear stamp sets are prone to stains when being used, as are most stamps that are manufactured in the USA. This will NOT affect your stamp result.

Do you have color charts or swatches for all of your inks?

We are currently working on full color charts for our ink collections!

Are your inks dye based or pigment based?

Currently all of our inks are high quality water based dye inks.

How do I know which colors to use to layer images from your stamps?

To simplify this process, we have designed our ink pad collections to coordinate with our layering stamps. Using inks from within the same collection will guarantee images with depth and dimension. However, color choices will vary from crafter to crafter as a reflection of their unique creative personalities. We highly recommend playing with various colors to see what combinations you like best. You can also mix and match inks from different color families for fun and unexpected results!

Does the quality of cardstock affect stamping?

Yes! Cardstock quality can drastically affect your stamping results. We recommend using Neenah cardstocks as they are bright, clean white and they offer various weights. Cardstock that varies anywhere from 80lb to 120lb are good to use for stamping.