Store Policy

Returns/Exchanges

Items purchased at Altenew.com may be returned within 30 days from the date of purchase, subject to the limitations listed below. Items cannot be returned if more than 30 days have elapsed from the date of purchase.

To be eligible for return, items must be unused, in the original packaging, and in the same condition you received them.

Only items that are defective or damaged are eligible for exchange. Defective or damaged items will be exchanged for the same item only.

Receipt or proof of purchase is required for all returns and exchanges.

The following items cannot be returned or exchanged:

  1. Gift cards
  2. Opened or used items
  3. Items for which more than 30 days have elapsed from date of purchase.
  4. Items without a receipt or proof of purchase.
  5. Sale items

Refunds

To request a refund, please email us at support@altenew.com. You will receive our Return Form to fill out and enclose with your returns. 

Ship your item for return or exchange to:

Altenew
Attn: Returns/Exchanges
222 Teall Ave
Syracuse NY 13210

Prior to shipping any return or exchange, please email support@altenew.com with information about your return or exchange. You are responsible for shipping costs associated with returning or exchanging your item. 

Please allow adequate time to receive your exchanged product, as delivery times vary based on your location. You are recommend to use an insured and traceable delivery method.

Upon receipt and inspection of your return, you will receive an email informing you of receipt of your item and the status of your refund request.

Please note that a Store Credit will be issued as a refund method. The original shipping and handling charge is not refunded. Please allow up to two weeks for the processing of returns. 

ALTENEW is not responsible for any returns lost in transit. No refunds will be issued for returns lost in transit.