Whitelist Instructions
You will need to WhiteList our email address support@altenew.com to ensure that you are updated with our weekly sales, promotions, monthly new releases, and more!
If you are not receiving email you are expecting from ALTENEW, please click on your email client from the list below and follow the quick & simple instructions:
DESKTOP E-MAIL CLIENTS:
- Gmail
- Yahoo
- Outlook
- AOL
- Apple Mail
MOBILE E-MAIL CLIENTS:
- Android Devices
- iOS DevisesΒ & iPhone
DESKTOP E-MAIL CLIENTS:
Gmail
- Please check your Gmail Spam or Folder, Β If you see an email from ALTENEW please do the following:
- Open the Email.
- Click the button on the toolbar labeled βNot Spamβ as shown in the image below.
OR
- Simply click and drag the email from your spam folder (before opening it) onto your inbox tab on the left hand side menu as shown in the image below.
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- If you donβt find an Email from ALTENEW in the spam folder, check the Promotions folder. If you see an email from ALTENEW please do the following:
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Simply click and drag the email from your Promotions folder (before opening it) onto your Primary folder as shown in the image below.
Yahoo
Please check your Yahoo Spam or Folder, Β If you see an email from ALTENEW please do the following:
- Open the Email.
- Click the button on the toolbar, labeled βNot a spamβ as shown in the image below.
OR
- Simply click and drag the email from your spam folder (before opening it) onto your inbox tab on the left hand side menu as shown in the image below.
Outlook
Previously "Hotmail", "Live", "Windows Live" and "MSN"...
Please check your Outlook Junk Email Folder. If you see an email from ALTENEW please do the following:
- Open the Email.
- Click on the top right drop down menu icon and choose βAdd to Safe Sendersβ and confirm as shown in the image below.
- Select the email and click the βNot junkβ menu on the top menu, then select βNot Junkβ as shown in the image below.
OR
- Open the Email, and click the βItβs not a spamβ label, below the Emailβs subject line as shown in the image below.
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- In your Outlook.com interface, on the top right corner, click on the tools icon.
- Choose βView All Outlook Settingsβ
- On the opened windows, choose βMailβ on the βSettingsβ menu on the left, then choose βJunk Emailβ from the expanded βLayoutβ menu.
- Scroll down a little bit and add βsupport@altenew.comβ in the βSafe Senderβ box as shown in the image below.
Β
AOL
Please check your AOL Mail Spam Folder. If you see an email from ALTENEW please do the following:
- Select or open the email and on top, click on βOKβ (not a spam) as shown in the image below.
OR
- Select or open the email, from the top menu click on βMoreβ and choose βMove to: Inboxβ as shown in the image below.
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OR
- Click and Drag the Email to your Inbox Folder on the left hand menu as shown in the image below.
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Apple/iCloud Mail
- First, if an email from support@altenew.com ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen.
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Then go to Mail > Preferences from your Mail menu
- Go to the Rules tab
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Select βAdd Ruleβ
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Give this rule a name such as "Altenew"
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Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in "support@altenew.com"
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From the actions, select 'Move message' to mailbox 'Inbox'.
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Click "OK"
MOBILE E-MAIL CLIENTS:
iOS Devices β iPad, iPhone, iPod Touch
- On any message, tap the sender and add to either a new contact or an existing contact.
Β
Android Devices
In the default email client, please check your Spam Folder. If you see an Email from ALTENEW, please do the following:
- Open the email, click on the Emailβs menu βthree dotsβ on the top right, and choose βReport not spamβ as shown in the image below.
OR
- Click on the βSpamβ label, then tick the box by the βInboxβ label and click βOKβ as shown in the image below.
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