Let me say that I love love love Altenew. Their service and quality generally goes beyond my expectations. I'm having problems, however with some pigment ink that I purchased. I've used pigment ink before and use their Obsidian one daily. Comes out superb and it's very satisfying to use. But then I bought Ruby Red, Grapevine, and Sapphire with high hopes. The grapevine one, and it was extremely pale contacted the company and I immediately sent me another, which had the same problem. Then I tried the ruby red, and they are very faded too. I had a little more color to it, but still just didn't come out right. The picture below shows what I mean. The sapphire to get smudged I think you can see how faded it still is. I have a feeling I just seem to be getting a bad batch. I gave it 2 stars instead of one because Altenew does have great service