Our normal order processing time prior to shipping is 3 - 4 business days. Customs fees and policies vary for each country and may change regularly. Learn more HERE.

<button class="accordion">When will the package ship?</button>
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<p>The retreat kit starts shipping in mid-September. Please note that if you add other items with your October retreat registration, they will all be shipped together in mid-September.</p>
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<button class="accordion">Do I need to purchase additional items for this retreat?</button>
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<p>Instructors will share their supply lists two weeks before the event if you want to purchase extra items. You can use the basic supplies you already have.</p>
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<button class="accordion">Where will I find the supply list for each class?</button>
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<p>Once the supply list is ready, we will inform you via email to check out the retreat among your Altenew Academy classes; you will find the supply list for each class under their respective lessons. If you are not yet part of Altenew Academy, don't worry! We will send you an invite. To get familiar with Altenew Academy, check the <span style="color: #bf9000;"><a style="color: #bf9000;" href="https://altenewacademy.com/how-it-works/" target="_blank" rel="noopener">How It Works</a></span> page.</p>
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<button class="accordion">When will we get access to the project instructions?</button>
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<p>We will send you an email with instructions a week before the event.</p>
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<button class="accordion">Will this kit be released after the retreat?</button>
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<p>No. The products included in the kit are exclusive to the retreat participants. However, the additional items are available at Altenew.com.</p>
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<button class="accordion">Where will this retreat take place?</button>
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<p>The retreat is virtual. We use the Zoom platform to host the event. We will share Zoom links via email and on the retreat Facebook group two days before the retreat. Please visit the <span style="color: #bf9000;"><a style="color: #bf9000;" href="https://zoom.us/" target="_blank" rel="noopener">Zoom website</a></span> and create an account. You will then have to download and install the <span style="color: #bf9000;"><a style="color: #bf9000;" href="https://zoom.us/download" target="_blank" rel="noopener">Zoom client</a></span>. You must do this to attend the live classes on October 7th. If you need help, there are many video tutorials on the Zoom website.</p>
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<button class="accordion">Will there be a Facebook group for this retreat?</button>
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<p>Yes! As always, we will invite you to join our retreat group when the event date is near so you can interact with the instructors and other participants. We will also host exciting pre-retreat events, so make sure to join the group! </p>
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<button class="accordion">What if I am not on Facebook?</button>
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<p>Don’t worry! We share all information via email as well. You can also contact us anytime at support@altenew.com if you have additional questions.</p>
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<button class="accordion">When will the class recordings be available?</button>
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<p>We will start uploading the class recordings after the retreat. You can find them at the Altenew Academy after the retreat on Monday, October 9th.
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