Our normal order processing time prior to shipping is 3 - 4 business days. Customs fees and policies vary for each country and may change regularly. Learn more HERE.

<button class="accordion">When will the package ship?</button>
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<p>The retreat kit will start shipping in <strong>early April</strong>. Please note that if you add other items with your May retreat registration, they will all be shipped together in early April.
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<button class="accordion">Do I need to purchase additional items for this retreat?</button>
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<p>Instructors will share their supply lists two weeks before the event if you want to purchase extra items. You can use the basic supplies you already have.</p>
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<button class="accordion">Where will I find the supply list for each class?</button>
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<p>Once the supply list is ready, we will inform you via email to check out the retreat among your Altenew Academy classes; you will find the supply list for each class under their respective lessons.</p>
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<button class="accordion">When will we get access to the project instructions?</button>
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<p>We will email you exclusive <strong>project instructions PDFs</strong> a week before the event. These PDFs contain step-by-step project instructions, including some prep work you can complete before the retreat.</p>
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<button class="accordion">Will this kit be released after the retreat?</button>
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<p>Yes. The brand-new products included in the kit <strong>will be released at a later date</strong>. However, the additional items are available at Altenew.com.</p>
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<button class="accordion">Where will this retreat take place?</button>
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<p>The retreat is virtual. We use the Zoom platform to host the event. We will share Zoom links via email and on the retreat Facebook group two days before the retreat. Please visit the <span style="color: #bf9000;"><a href="https://zoom.us/" style="color: #bf9000;" target="_blank">Zoom website</a></span> and create an account. Then, download and install the <span style="color: #bf9000;"><a href="https://zoom.us/download" style="color: #bf9000;" target="_blank">Zoom client</a></span>. You must do this to attend the live classes on <strong>May 4th</strong>. If you need help, there are many video tutorials on the <strong>Zoom website</strong>. If you already have the Zoom client, launch it once before the retreat in case of a new update.
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<button class="accordion">Will there be a Facebook group for this retreat?</button>
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<p>Yes! As always, we will invite you to join our <strong>exclusive retreat group</strong> when the event date is near so you can interact with the instructors and other participants. We will also host exciting <strong>pre-retreat events, including product reveal, unboxing, and demo sessions</strong>, so join and answer the membership questions to ensure seamless acceptance into the group!!
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<button class="accordion">What if I am not on Facebook?</button>
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<p>Don’t worry! We share all information via email as well. You can also contact us anytime at support@altenew.com if you have additional questions. </p>
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<button class="accordion">When will the class recordings be available?</button>
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<p>We will start uploading the class recordings after the retreat. You can find them at the Altenew Academy after the retreat on <strong>Monday, May 6th</strong>. </p>
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<button class="accordion">Do you have ink color swatches?</button>
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<p>Yes! We have color swatches for all coloring mediums on our website. Please find our ink color swatches below:</p>
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<li><span style="color: #bf9000;"><a href="https://altenew.com/pages/color-swatches" style="color: #bf9000;" target="_blank">All Color Swatches</a></span></li>
<li><span style="color: #bf9000;"><a href="https://cdn.shopify.com/s/files/1/0388/7541/files/Altenew_Color_Swatches_New_Fresh_Dye_Ink_Colored_bd942270-ec28-4bd4-baed-d346fa978616.pdf?v=1696317669" style="color: #bf9000;" target="_blank">Fresh Dye Ink Swatches</a></span></li>
<li><span style="color: #bf9000;"><a href="https://cdn.shopify.com/s/files/1/0388/7541/files/Altenew_Color_Swatches_Amy_Tangerine_New_Fresh_Dye_Ink_Colored_6dece062-f810-4ff8-9ff0-71699eab0e04.pdf?v=1686538179" style="color: #bf9000;" target="_blank">Amy Tangerine x Altenew Fresh Dye Ink Swatches</a></span></li>
<li><span style="color: #bf9000;"><a href="https://cdn.shopify.com/s/files/1/0388/7541/files/Altenew_Color_Swatches_Crisp_Dye_Inks_Colored_542fa04c-c173-4d94-9699-4ed0cdd178d2.pdf?v=1638845224" style="color: #bf9000;" target="_blank">Altenew Crisp Dye Ink Color Swatches</a></span></li>
<li><span style="color: #bf9000;"><a href="https://cdn.shopify.com/s/files/1/0388/7541/files/Altenew_Color_Swatches_Pigment_Inks_Colored.pdf?v=1633834975" style="color: #bf9000;" target="_blank">Altenew Pigment Ink Color Swatches</a></span></li>
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