When I first had this, it worked beautifully. After a couple of uses, it became completely clogged. I called Altenew and tried all the things they suggested. None worked. I still got no glue whatsoever. I called again and they just told me to keep trying. I did and it never did work again. So, if you can keep it working, it's great. For me it was NOT.
Thanks for taking the time out of your busy day to post your feedback.
We're sorry to hear about this. No worries, we'll be happy to look into this for you.
Can you please send us a photo of the glue pen along with your order number?
We look forward to hearing form you soon.
My glue pen did not work when I first got it and I tried everything. When I emailed the company they said to run it under warm water, mine was very warm but not quite hot and I ran the entire pen under for about 2 minutes and then cleaned it with a strong cloth towel. After that I tapped it on a piece a paper and kept squeezing the tube and BINGO it works like a dream Thank you Altenew !
As others have noted, I cannot get this pen to work. I have tried everything that Altenew has suggested and also things I have tried and none of them work. I really don't understand why this pen doesn't work. I have always loved all the items IL have ordered and received from your company and I have a whole large box filled but this one seems to be a loser.
We're sorry to hear about this. No worries, we'll be happy to look into this and sort this out for you.
Can you please send us a photo and the order number of the 2 in 1 Precision Glue Pen?
We look forward to hearing from you soon.
At first I had some issues getting the pen to release the ink but finally I got it flowing. I am sure there wasn’t anything wrong with the pen but it was wrong with me because I lost a lot of strength due to illness. I love it now and it is great for adhering small delicate die cuts such as words.
This works GREAT for really small areas. I’m learning paper folding so I can add medallions on my cards. I have some tremors due to MS so trying to use the 1/8” double sided tape is a joke. And all the “precision” glue I’ve tried comes out in massive amounts & the tips are way too big for fine areas. This glue pen is the answer to all my problems! Thank you Altenew! This was my first purchase…..I WILL be back❤️
(I’m still learning so keep that in mind looking at my pic)